Our Extensive Range of Services
- Compute Management: Expert management of cloud resources, ensuring high availability, licensing
management, monitoring, logging, dashboarding, and health checks.
- Security Management: Robust security services including anti-virus and anti-malware updates, policy
enforcement, and cloud data monitoring.
- Backup Management: Comprehensive backup solutions for applications, workloads, and data with self-serve
and on-demand restore options.
- Network Management: Management of virtual networks, including subnet, NSG, and firewall management for
seamless communication.
- Identity Management: Efficient user account management, identity federation, and role-based access
controls.
- Storage Management: Optimizing data usage and access patterns for effective storage budget management.
- Server OS Management: Continuous updating and troubleshooting of server operating systems.
- Monitoring Management: Comprehensive VM monitoring, including CPU utilization, memory usage, storage
IOPS, and OS performance.
- Configuration Management: Software updates, policy enforcement, patching, password resets, and resource
right-sizing.
- Basic Support Availability: 8x5 support for billing and invoicing inquiries, plus 24x7 L1/L2 support for
break-fix issues.
- Change Management: Scheduling of changes based on business priorities, infrastructure impact, and
service risk.
- Basic Response/Resolution: Prompt support services with L1/L2 support for break-fix issues.
- Problem Management: Efficient incident management with root cause analysis.
- Basic Support Level: L1 customer support and advanced L2 troubleshooting, escalating to L3 when
necessary.
- Incident Management: Comprehensive incident management, including reporting, response, categorization,
and resolution.
- Governance: Monthly reports and account reviews with Technical Account Managers for consultations.
Managed Services Models
Tiered Model
- Customized service levels based on specific business needs.
- Essentials Tier: Basic IT support, including 24/7 support with 2-hour critical response, OS management,
30-day backup, proactive monitoring, and basic anti-virus support.
- Advanced Tier: Enhanced IT support with 24/7 support with 1-hour response, comprehensive OS management,
unlimited backup, shared TAM support, and advanced security measures.
- Premium Tier: Top-tier support offering 24/7 support with 30-minute response, proactive capacity
planning, deep security, and advanced operational intelligence.
Elastic Model
- Pay-Per-Use flexibility, allowing businesses to pay only for the services they use.
- Subscription-based model offering access to various cloud services.
Dedicated Model
- Dedicated resources for managing specific business workloads.
- Service monitoring with various support models (24/7, 16/7, 8/7).
- Third-party integration for comprehensive monitoring.
A La Carte Model
- Flexibility to select specific services as required.
- Customizable services including application & DB migration, container services, analytics, DevOps,
managed application services, and disaster recovery.
Monitoring Only Model
- Focus on monitoring services with dedicated resources.
- Service monitoring through numerous dashboards and logs.
Partnership Benefits with SolGenie & Pi Datacenters
- Advanced Security: Employing top-tier security protocols to protect data against digital threats.
- Optimized Performance: Meticulous fine-tuning of cloud setups to ensure peak performance.
- Strategic Partnership: Pi Datacenters as a trusted ally in your digital journey.
- Customized Solutions: Services crafted to exceed your specific business requirements.
- Uninterrupted Operations: Ensuring your business operations remain uninterrupted amidst evolving
challenges.
- Digital Excellence: Pi Datacenters as more than a service provider, a partner in achieving digital
success.
Your Journey to Digital Greatness
With SolGenie and Pi Datacenters, embark on a journey of digital transformation. Our Multi
Cloud Managed Services are not just solutions; they are strategic tools designed to propel your enterprise
towards unparalleled success in the digital arena. Choose SolGenie and Pi Datacenters for a partnership that
ensures your cloud infrastructure is not just managed but optimized for excellence.
Discover the full potential of Multi Cloud Managed Services with SolGenie and Pi
Datacenters. Contact us to learn more about how our services can transform your business.
