UPS GTS Global Logistics and Distribution (GL&D)

Case Studies

UPS GTS Global Logistics and Distribution

UPS GTS Global Logistics and Distribution (GL&D) embarked on a mission to enhance its client services by implementing a Client Web Portal. This portal aimed to provide UPS clients with advanced and real-time visibility into GL&D's supply chain operations. The project's scope included replacing existing processes used for data collection, aggregation, and sharing with clients, as well as improving visibility into clients' order statuses and inventory.

Client

UPS Oasis Supply Corp

Industry

Logistics and Transportation

Duration

1.5 years

Team Size

12 Solgenie Employees

Project Objectives: The key objectives of the project were as follows:

  • Upload the UPS Global Logistics Portal (GLP) application to the Presentation Layer, creating a responsive web portal.
  • Build the GLP Presentation Layer.
  • Create the API layer as part of the GLP Integration Layer.
  • Design a robust Security Layer using Azure Active Directory protocol and OAuth2/OpenID.
  • Convert existing User Accounts to cloud login IDs.
  • Deploy the solution in Development and Test environments.
  • Conversion of queries from on-premises SQL Server to Managed Instance SQL Server.
  • Implement automated Build and Release environments.

SolGenie's Responsibilities: SolGenie Technologies was responsible for several aspects of the project, including:

  • Designing the Presentation Layer, a responsive web portal.
  • Building the Presentation Layer.
  • Creating the API layer as part of the Integration Layer.
  • Designing the Security Layer using SAML protocol.
  • Designing the User and Application-related data.
  • Deploying the solution in Development and Test environments.

Modules and Deliverables: The project involved the design, development, and unit testing of various modules, including Distribution Center, FSL (Inbound, Inventory, Outbound), Inventory Tracking, Order Tracking, Data Collection, Reports, Admin, Login Screens, Home Page, Profile Page, and Assets Page. It also included User Acceptance Testing (UAT), Security Review, Go-Live, and Post Go-Live Support.

Development Technologies: The development team used a range of technologies for the project, including:

  • Azure Cloud
  • ASP.NET Core/Web API.
  • Forms-based authentication with SAML.
  • HTML 5 and CSS 3.
  • Angular Version 4.
  • Typescript.
  • Node.js.
  • Bootstrap.
  • SQL Server 2016 (On-premise).
  • Visual Studio 2015 or higher for development.
  • TFS for Source Control.

Project Phases: SolGenie Technologies organized the project into five distinct phases:

  • 1. Envisioning: Defining the project's scope and vision.
  • 2. Planning: Developing functional requirements, system architecture, and project plans.
  • 3. Development: Building the solution, including iterative development and beta releases.
  • 4. Stabilization: Testing and acceptance phases.
  • 5. Deployment: Core technology deployment, transition to operations and support, and final customer approval.

Portal Testing Approach: The project followed a comprehensive testing approach that covered functionality testing, usability testing, interface testing, compatibility testing, performance testing, and security testing. Daily unit testing, integration testing, and system testing were performed to ensure a bug-free and fully functional portal.

Problem Statement: The project aimed to address the challenges of responsiveness and resilience faced by UPS in the rapidly changing logistics and transportation market. The goal was to provide visibility at every step of the supply chain to both UPS clients and employees, replacing manual processes with automated, data-driven solutions.

Results: The implementation of the Client Web Portal brought significant benefits to UPS :

  • Improved order fill rate by approximately 125 basis points.
  • Provided 100% transparent supply chain visibility to clients, suppliers, and employees.
  • Enabled UPS to bid for clients with complex supply chain needs.
  • Identified warehouses with extra capacity and room for efficiency improvements.
  • Initiated improvement programs based on data insights.

The portal empowered UPS with the ability to make data-driven decisions and gain valuable insights into its supply chain, ultimately leading to improved competitiveness in the logistics and transportation industry.

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Duration

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